Company Policies
We are a small-batch, family-run business dedicated to the art of handmade products. Our policies are designed to ensure a transparent and professional experience for every customer.
Production & Processing Times
Due to our handpoured, made-to-order process, production times vary. Typically, orders are processed within 7-14Â business days. Please note that custom orders may take longer due to individual scent creation.
Cancellation Policy
We offer a 100% refund for orders canceled within 24 hours of purchase. After this window, we are unable to refund or exchange orders due to the nature of our handmade, small-batch production.
International Orders
International shipping is handled individually. We calculate all applicable duties, tariffs, and VAT at the time of order approval. Please contact us directly to discuss your specific destination and costs.
Local Pickup
We offer local pickup by appointment at our Holiday, Florida studio. This is a convenient way to receive your order and ensures a personal, boutique experience. Please contact us to schedule your pickup.
Returns & Exchanges
Due to the handmade nature of our products, we do not offer standard returns or exchanges. If an item is damaged in transit, please contact us immediately to initiate a replacement process.